We’re looking for the team members of a customer services team to provide support for our growing practice. Our customers’ success is vital to our business and helping them achieve success is your primary objective.
You’ll have outstanding written and spoken English skills.
You will be someone who enjoys and has experience of working in Customer Services and support roles who will own and manage the success and long-term retention of new and existing customers. It will be your advantage if you’ve worked with ERP, order management or ecommerce software such as:
Microsoft Dynamics 365
ODOO
SAP
Netsuite
Oracle Cloud
Responsibilities:
Discover and develop a comprehensive understanding of typical customer workflows and business challenges.
Discover and prioritize prospect and customer needs.
Appropriately map Salesorder.com features and associated business benefits to address needs.
Working with business analysts and developers to craft solutions that combine a mix of:
customizations
integrations with 3rd party products
data migration
product and recommended process changes
training
Coach and guide customers on how to discover and realize the maximum possible value of our customer systems.
Organise and lead a team of resources to deliver solutions and implement Salesorder.com to meet customer and internal objectives.
Provide day to day support to Customers and work with Developers to reproduce and resolve problems.
Develop and maintain long-term relationships with customers.
Evangelize the capabilities of any cour customers solutions directly and indirectly by working with content experts to create meaningful case studies that persuade and convince prospects to buy and customers to stay.
Contribute thought leadership and best practices to our teams.
Skills:
Pro-active, fast learner, clear thinker, problem solver.
Reliable spoken and written English.
Consulting to drive results and customer satisfaction.
Good at creating realistic plans, coordinating resources and leading a team to success.
Prioritize, multi-task, and perform efficiently under pressure.
Energy and enthusiasm are your hallmarks; you love the creative process and think outside-the-box, wowing people with your exciting angles and quality work.
Resilient: Never satisfied with ‘no’ for an answer; you’re able to withstand and recover quickly from difficult situations.
You’ve relentless curiosity; you’re not afraid to ask hard questions or even challenge those above you. Most of all you’ve considerable attention to detail, and you always finish what you’ve started. Which means you’re organized with a great work ethic. Ideally, you have a working knowledge of the software development process and software design.
We’ll continuously train you and help you develop a broad set of skills, and we’ll expect you to be on constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!
To begin with, you’ll work from home, receive training and be part of the process of setting up an office and building a team. If you fit we’ll offer you a competitive salary, great benefits, and a great working environment.
Send us a bulleted list of your skills, achievements and any other attributes you think will resonate with us to contact@simcllc.com. In return, we’ll be in touch asap.
To apply for this job email your details to ewinter@simcllc.net
