Common Enterprise Services Pool Pane Domains in ITSM: #

Financial Management Management of financial processes and transactions

– Accounting document processing Automating invoice generation, approval, and payment

– Fixed asset management Tracking and managing depreciation of assets

– Credit processing Handling customer credit applications and collections

– Financial planning Creating budgets and forecasting financial performance

– Payment processing Optimizing payment processing for vendors and employees

Logistics and Procurement Management of supply chain and procurement processes

– Goods and services acknowledgement Confirming receipt of goods or services to expedite payment

– Inbound and outbound delivery processing Tracking deliveries and shipments for real-time visibility

– Purchase contract and order processing Streamlining procurement processes for efficiency and cost savings

– RFQ processing Managing requests for quotes (RFQs) to ensure competitive pricing

– Return processing Efficiently handling customer returns to improve satisfaction

– Supply and demand matching Aligning inventory levels with customer demand to reduce stockouts and excess inventory

– Warehouse processing Optimizing warehouse operations for space utilization and inventory accuracy

Human Resources Management of employee-related processes

– Personnel administration Managing employee data, onboarding, and offboarding processes

– Personnel time management Tracking employee time and attendance for accurate payroll and project costing

Others Additional domains that may be relevant to ITSM

– Product data management Maintaining accurate and up-to-date product information

– Production management Tracking and managing production processes for quality control and efficiency

– Sales contract and order processing Creating and managing sales contracts and orders

– Service confirmation Providing timely confirmation of service completion to customers

– Service order quotation processing Generating accurate service quotations to ensure customer satisfaction

– Supplier invoice processing Automating invoice processing for faster payments and improved supplier relationships

– Transportation management Planning and managing transportation logistics for cost savings and on-time deliveries


Business Process #

•Design to Operate

•Lead to Cash

•Source to Pay

•Recruit to Retire

Products #

ERP and Finance #

o SAP S/4HANA Cloud
o ERP for Small Businesses and Midsize Companies
o Financial Planning and Analysis
o Accounting and Financial Close
o Treasury Management
o Accounts Receivable, Billing, and Revenue Management
o Governance, Risk, Compliance (GRC) and Cybersecurity

CRM and Customer Experience #

o Customer Data
o Marketing
o Commerce
o Sales
o Service

Network and Spend Management #

o Supplier Management
o Strategic Sourcing
o Procurement
o Services Procurement and Contingent Workforce
o Selling and Fulfillment
o SAP Concur Solutions

Supply Chain Management #

o Supply Chain Planning
o Supply Chain Logistics
o Manufacturing
o Product Lifecycle Management
o Enterprise Asset Management

HR and People Engagement #

o Employee Experience Management
o Core HR and Payroll
o Talent Management
o HR Analytics and Workforce Planning

Business Technology Platform #

o Application Development and Automation
o Extended Planning and Analysis
o Data and Analytics
o Integration
o Artificial Intelligence

Business Function #

  • Application Lifecycle Management (ALM)
  • Business Intelligence (BI) and Analytics
  • Centers of Excellence (COE)
  • Commerce
  • Customer Service
  • Database and Data Management
  • Enterprise Architecture (EA)
  • Enterprise Asset Management (EAM)
  • Experience Management (XM)
  • Finance
  • Human Resources (HR)
  • Information Security
  • IT Operations
  • Manufacturing and Production
  • Marketing
  • Product Lifecycle Management (PLM)
  • Sales
  • Sourcing and Procurement
  • Supply Chain Management (SCM)
  • User Experience (UX)
  • Customer Relationship Management (CRM)


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