Common Enterprise Services Pool Pane Domains in ITSM: #
Financial Management Management of financial processes and transactions
– Accounting document processing Automating invoice generation, approval, and payment
– Fixed asset management Tracking and managing depreciation of assets
– Credit processing Handling customer credit applications and collections
– Financial planning Creating budgets and forecasting financial performance
– Payment processing Optimizing payment processing for vendors and employees
Logistics and Procurement Management of supply chain and procurement processes
– Goods and services acknowledgement Confirming receipt of goods or services to expedite payment
– Inbound and outbound delivery processing Tracking deliveries and shipments for real-time visibility
– Purchase contract and order processing Streamlining procurement processes for efficiency and cost savings
– RFQ processing Managing requests for quotes (RFQs) to ensure competitive pricing
– Return processing Efficiently handling customer returns to improve satisfaction
– Supply and demand matching Aligning inventory levels with customer demand to reduce stockouts and excess inventory
– Warehouse processing Optimizing warehouse operations for space utilization and inventory accuracy
Human Resources Management of employee-related processes
– Personnel administration Managing employee data, onboarding, and offboarding processes
– Personnel time management Tracking employee time and attendance for accurate payroll and project costing
Others Additional domains that may be relevant to ITSM
– Product data management Maintaining accurate and up-to-date product information
– Production management Tracking and managing production processes for quality control and efficiency
– Sales contract and order processing Creating and managing sales contracts and orders
– Service confirmation Providing timely confirmation of service completion to customers
– Service order quotation processing Generating accurate service quotations to ensure customer satisfaction
– Supplier invoice processing Automating invoice processing for faster payments and improved supplier relationships
– Transportation management Planning and managing transportation logistics for cost savings and on-time deliveries
#
Business Process #
•Design to Operate
•Lead to Cash
•Source to Pay
•Recruit to Retire
Products #
• ERP and Finance #
o SAP S/4HANA Cloud
o SAP S/4HANA
o ERP for Small Businesses and Midsize Companies
o Financial Planning and Analysis
o Accounting and Financial Close
o Treasury Management
o Accounts Receivable, Billing, and Revenue Management
o Governance, Risk, Compliance (GRC) and Cybersecurity
•CRM and Customer Experience #
o Customer Data
o Marketing
o Commerce
o Sales
o Service
•Network and Spend Management #
o Supplier Management
o Strategic Sourcing
o Procurement
o Services Procurement and Contingent Workforce
o Selling and Fulfillment
o SAP Concur Solutions
•Supply Chain Management #
o Supply Chain Planning
o Supply Chain Logistics
o Manufacturing
o Product Lifecycle Management
o Enterprise Asset Management
•HR and People Engagement #
o Employee Experience Management
o Core HR and Payroll
o Talent Management
o HR Analytics and Workforce Planning
•Business Technology Platform #
o Application Development and Automation
o Extended Planning and Analysis
o Data and Analytics
o Integration
o Artificial Intelligence
Business Function #
- Application Lifecycle Management (ALM)
- Business Intelligence (BI) and Analytics
- Centers of Excellence (COE)
- Commerce
- Customer Service
- Database and Data Management
- Enterprise Architecture (EA)
- Enterprise Asset Management (EAM)
- Experience Management (XM)
- Finance
- Human Resources (HR)
- Information Security
- IT Operations
- Manufacturing and Production
- Marketing
- Product Lifecycle Management (PLM)
- Sales
- Sourcing and Procurement
- Supply Chain Management (SCM)
- User Experience (UX)
- Customer Relationship Management (CRM)
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